A Points Match will appear if on a rare occasion we have a space within that league. Don’t worry though because when you are scheduled to play a Points Match you will have a fixture arranged. You turn up and pay your normal match fee and play the game as normal, but you will gain an automatic 5-0.
If you have a substantial amount of players away to constitute cancelling your fixture then to avoid getting charged you will need to give a minimum of 7 days’ notice. Obviously the more notice you give the better as we will have to arrange a fixture for your opponents in your absence.
Complaints at 5aside.co.uk are taken very seriously. In order to make a complaint, you can write a letter to Chief Executive Officer to the address that is on the contact page and you will receive a response within seven days.
Our offices are open 9-7pm Monday – Thursday, Fridays 9-5pm, and Sundays 12-6pm. We aim to answer all emails within 24 hours, and all calls will be answered during office hours. If on the very rare occasion that you can’t get through call “number” and ask for Senior Management to resolve this.